Manage your subscription

Skip a delivery, pause for a while, or cancel. It’s all in your account, and there’s no password to remember.

How it works

1
Sign in

Enter your email and we send you a 6‑digit code. Type it in and you’re in. No password.
2
Open Subscriptions

It’s in the menu at the top of your account. Tap the subscription you want to change.
3
Skip, pause or cancel

Skip the next delivery, pause until you’re ready, or cancel. It takes effect right away.

When am I charged?

Three days before each delivery we email you the date with a link to manage it. Your card is charged when the order is placed.

Can I skip more than one delivery?

Yes. Skip as many as you like, one at a time.

Do I keep my subscription price if I pause?

Yes. Resume whenever you like and nothing changes.

Do subscriptions ship free?

Any order of $80 or more ships free, every delivery. That covers the XL and two Large bags.

Can I change my card or address?

Yes. Both are under your subscription in your account.

Can I change the flavor or how often it comes?

Not in your account yet. Contact us and we’ll change it for you.

The sign-in code didn’t arrive.

Check spam, and make sure it’s the email you ordered with. Still nothing? Contact us and we’ll sort it.

I don’t see my subscription.

You’re probably signed in with a different email than the one you ordered with. Sign out and use the order email, or contact us and we’ll move it.

I’ve moved, or my card expired.

Change the address or the card under your subscription before the next order date. A box that has already shipped can’t be redirected.

I’m travelling.

Skip the next delivery, or pause until you’re back.

Something not working?